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Terms and Conditions
Last updated: September 19, 2026
The Seven Shop strives to offer a secure and transparent shopping experience. This Return and Refund Policy outlines the conditions applicable to cancellations, returns, exchanges, and refunds for products purchased from our store.
This policy should be read in conjunction with our Terms and Conditions and our Privacy Policy.
Nothing in this policy limits or excludes rights guaranteed to the consumer under applicable mandatory legislation.
1. RIGHT OF WITHDRAWAL
For remote purchases subject to Brazilian law, the consumer has the right to withdraw from the purchase within the timeframe established by law.
Under the Consumer Protection Code, for transactions made outside of a physical store, the consumer may exercise the right of withdrawal within 7 (seven) days Brazil, calculated as established by applicable law. Exception: a 30 ( thirty) days for exchanges and returns in the USA.
When the right of withdrawal is exercised within the legal timeframe, the consumer must contact The Seven Shop via our official customer service channel.
Upon receiving the request, we will provide the necessary instructions for returning the product.
Where legally applicable, amounts paid by the consumer will be refunded in accordance with current legislation, including shipping costs covered by the right of withdrawal.
Exercising the right of withdrawal does not require a justification.
2. HOW TO REQUEST A RETURN
To request a return, please contact us.
Once we receive the request, our team will review it and inform you of the next steps.
Do not send any products before receiving instructions from The Seven Shop.
As we work with various suppliers and distribution centers, the return address may vary depending on the product and the order.
Products sent to unauthorized addresses may not be correctly identified or processed.
3. PRODUCT CONDITIONS FOR RETURN
When the return does not arise from a defect, damage, or another situation where the law mandates different treatment, the product must, whenever reasonably possible:
be in suitable condition;
include its accessories;
include its original packaging, when available;
show no signs of use beyond what is necessary to verify its nature, characteristics, and functionality;
be accompanied by any items or documents originally sent with the product.
These conditions will not be used to restrict rights legally guaranteed to the consumer, including the right of withdrawal (right to change one's mind).
4. DAMAGED PRODUCTS
If the product is received damaged, we recommend that the customer contact us as soon as the problem is identified.
To facilitate our assessment, we may request:
photographs of the product;
photographs of the packaging;
photographs of the shipping label;
videos demonstrating the problem;
a description of the situation.
This information may be used to verify the incident with the supplier or carrier.
When damage is confirmed that entails liability or a right to redress under applicable law, The Seven Shop will arrange the appropriate solution.
Depending on the case, the solution may include:
product replacement;
shipping another product;
repair;
partial refund;
full refund;
another solution provided for by law.
5. DEFECTIVE PRODUCT
If the product presents a defect or fault, the customer must contact us to report the issue.
The Seven Shop may request information, photographs, or videos to understand the nature of the defect and forward the request to the responsible supplier when necessary. The solution will be determined based on the nature of the issue and the rights provided under applicable law.
Where legally required, solutions such as the following may be provided:
product repair;
replacement;
proportional price reduction;
refund of the amount paid;
other measures provided for by applicable law.
Nothing in this policy is intended to limit the consumer's statutory rights regarding defective or faulty products.
6. INCORRECT PRODUCT OR PRODUCT DIFFERENT FROM THE ORDER
If you receive a product other than the one purchased, please contact us before using it.
Please provide:
order number;
product received;
product originally purchased;
photographs of the product;
photographs of the packaging and shipping label.
After reviewing the information, we will provide the necessary instructions.
Once an error in order processing or shipping is confirmed, The Seven Shop will arrange for the appropriate solution, without prejudice to rights provided by law.
7. EXCHANGES
The possibility of an exchange depends on the reason for the request, product availability, and applicable law.
When a direct exchange is not possible, we may offer another legally appropriate solution, including a refund.
For products shipped internationally, an exchange may require re-processing and international shipping; therefore, in certain situations, a refund may be the most appropriate solution.
8. INTERNATIONAL RETURNS
The Seven Shop sells to various countries, and certain products may be shipped directly from suppliers or distribution centers located abroad.
For this reason, the return procedure may vary depending on:
destination country;
product;
supplier;
shipment origin;
carrier;
reason for return;
applicable law.
When a physical return is required, The Seven Shop will provide the corresponding instructions.
We do not recommend that the customer send the product directly to the supplier's address listed on the packaging, as that address may not be the authorized return address.
9. RETURN COSTS
Responsibility for return costs depends on the reason for the return and applicable law.
When the return arises from the exercise of a consumer's statutory right, The Seven Shop will comply with applicable rules regarding shipping and return costs.
When the consumer requests a return for a reason that does not create a legal obligation for The Seven Shop to cover costs, the consumer may be responsible for such costs, where permitted by applicable law.
No charges will be made in violation of mandatory consumer rights.
10. ORDERS NOT YET SHIPPED
If you wish to cancel an order that has not yet been shipped or sent for processing, please contact us as soon as possible.
We will make reasonable efforts to halt processing. However, due to the nature of our dropshipping model, certain orders may be automatically forwarded to the supplier for processing immediately after payment confirmation.
Once an order has been processed or shipped, immediate cancellation may not be possible.
In such cases, the return and cancellation procedures outlined in this policy and applicable law may apply.
11. ORDERS ALREADY SHIPPED
Orders that have already been shipped cannot necessarily be cancelled while in transit.
If the consumer is entitled to withdraw from the purchase, cancel the order, or return the item under applicable law, we will provide the necessary instructions for the procedure.
Customers should not deliberately refuse or abandon a shipment without first contacting us, particularly regarding international shipments.
12. UNDELIVERED ORDERS
If an order is not delivered, please contact us so we can check the shipment status.
We may request additional information and consult the carrier or logistics partner.
When non-delivery results from factors such as an incorrect address provided by the customer, missing information required for customs clearance, unjustified refusal of delivery, or other factors attributable to the recipient, the solution may depend on the specific circumstances and applicable law.
When non-delivery results from a failure on the part of The Seven Shop, the supplier, or the carrier, appropriate measures will be taken depending on the situation.
13. ORDERS RETURNED TO SENDER
An order may be returned to the sender or supplier for reasons such as:
incorrect address;
incomplete address;
recipient unknown;
refusal of delivery;
missing information required by customs;
non-payment of import charges when legally the recipient's responsibility;
other circumstances related to the recipient. If this occurs, please contact us.
The possibility of reshipment or a refund will be assessed on a case-by-case basis, taking into account the reason for the return, the costs involved, and applicable laws.
14. REFUNDS
Once a refund is approved, the amount will be returned via the payment method used for the purchase, whenever technically feasible.
The time it takes for the amount to appear in the customer's account or on their card statement may depend on the financial institution or payment processor.
The Seven Shop has no control over the internal processing times of banks, card issuers, or other financial providers.
Where applicable law mandates a specific timeframe for refunds, that timeframe will be observed.
15. PARTIAL REFUND
In certain situations, and where permitted by applicable law, a partial refund may be offered.
This may occur, for example, when:
only part of the order is subject to return;
a partial solution has been agreed upon with the customer;
the issue affects only part of the product;
another legally permitted scenario justifies a proportional refund.
No partial refund shall be used to reduce rights that the law mandates be granted in full.
16. DUPLICATE ORDERS
If a customer places duplicate orders by mistake, please contact us immediately.
If it is still possible to cancel one of the orders before processing, we will do our best to stop it.
If the order has already been processed or shipped, it may be necessary to follow the applicable return procedure.
17. PROMOTIONS AND DISCOUNTED PRODUCTS
Products purchased during a promotion or at a discount remain subject to applicable statutory rights.
The fact that a product is on sale does not eliminate rights legally guaranteed to the consumer.
When a promotion involves specific conditions, those conditions will be disclosed at the time of the offer.
18. CUSTOMIZED OR MADE-TO-ORDER PRODUCTS
When we offer customized products, products made to customer specifications, or items specially prepared for a specific order, specific cancellation and return conditions may apply.
These conditions will be presented before the purchase is finalized.
No specific condition shall be applied in a manner that excludes mandatory rights provided for under applicable law.
19. INTERNATIONAL PURCHASES AND TAXES
For international purchases, there may be taxes, tariffs, customs duties, or other charges determined by the destination country.
The existence of such charges does not, in itself, alter the return and refund rights established by applicable law.
If an order is returned due to customs issues, The Seven Shop will analyze the specific circumstances before determining the applicable solution.
20. ABUSE OF RETURN POLICY
The Seven Shop reserves the right to investigate requests that show signs of fraud or abuse, including:
fraudulent orders;
falsification of evidence;
manifestly false claims;
repetitive and abusive use of refund policies;
attempts to obtain a refund while improperly retaining the product;
other fraudulent practices.
This provision does not limit the legitimate exercise of consumer rights.
21. TIMEFRAMES
The timeframes applicable to returns, claims, refunds, and the exercise of rights will be those established by applicable legislation and the specific conditions presented to the customer at the time of purchase.
In the absence of a specific statutory timeframe, The Seven Shop will endeavor to process requests within a reasonable period.
Timeframes for shipping, banking processing, or third-party processing may vary and are not necessarily under the direct control of The Seven Shop.
22. CUSTOMERS OUTSIDE BRAZIL
The Seven Shop serves customers from various countries.
Consumers located outside Brazil may have return, cancellation, warranty, and refund rights that are additional to or different from those provided under Brazilian law.
Where such rights are mandatory and applicable to the specific purchase, they will be honored.
Nothing in this policy is intended to exclude or limit rights that cannot be legally excluded in the consumer's country of residence.
23. HOW TO CONTACT US
To request a return, exchange, cancellation, or refund, please contact us.
When contacting us, please include, whenever possible:
name;
order number;
email address used for the purchase;
description of the request; relevant photographs or videos.
Our team will provide the corresponding instructions after reviewing the request.
24. CHANGES TO THIS POLICY
The Seven Shop may update this Return and Refund Policy periodically.
The most recent version will be made available on this page, along with the corresponding update date.
Changes will not affect rights already acquired by the consumer.
25. APPLICABLE LAW
This Policy shall be interpreted in accordance with the legislation applicable to the respective consumer relationship.
Where applicable, Brazilian consumer protection regulations, including the Consumer Defense Code, shall be observed.
For consumers located in other countries, mandatory consumer protection regulations from their respective jurisdictions may also apply.
No provision of this Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.